Terms & Conditions

Effective Date: 1/7/26

Welcome to Naaplo.

These Terms & Conditions (“Terms”) govern your use of our website, products, services, and communication channels, including WhatsApp Business, phone calls, email, and social media.

By accessing our website or placing an order, you agree to these Terms.

1. About Naaplo

Naaplo is an Indian fashion brand offering:

• Custom Tailoring for Women
• Made-to-Measure Clothing
• Ready-to-Wear Women’s Apparel
• Fashion Accessories (where applicable)
• Online consultations and customer support

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old, or
• You are using the website under the supervision of a parent or legal guardian.

3. Products & Services

Naaplo provides both ready-made products and customized garments.

Customized garments are manufactured based on measurements, specifications, and design selections provided by the customer.

Customers are responsible for ensuring that all measurements and customization details submitted are accurate.

4. Pricing

All prices displayed on the website are in Indian Rupees (INR).

Prices are subject to change without prior notice.

Applicable taxes, shipping charges, and additional fees (if any) will be shown during checkout.

5. Orders

An order is considered confirmed only after successful payment or confirmation by Naaplo.

Naaplo reserves the right to:

• accept or reject any order,
• cancel suspicious or fraudulent transactions,
• refuse service where required by law.

If an order is cancelled after payment, the applicable refund will be processed according to our Refund Policy.

6. Custom Tailoring

For customized garments :

• Measurements must be accurate.
• Fabric colors may vary slightly due to lighting and screen settings.
• Minor variations in stitching and finishing are normal in handcrafted garments.

Customized products cannot be returned or exchanged unless there is a manufacturing defect or an error made by Naaplo.

7. Ready-to-Wear Products

Ready-to-wear products may be eligible for exchange or return subject to our Return & Exchange Policy.

Products must:

• be unused,
• remain unwashed,
• include original tags,
• be returned in original packaging.

8. Delivery

Delivery timelines are estimates only.

Delays may occur due to:

• festivals,
• weather conditions,
• courier delays,
• production requirements,
• force majeure events.

Naaplo is not liable for delays beyond its reasonable control.

9. Payments

Payments may be processed through secure third-party payment gateways.

Naaplo does not store your debit card, credit card, or banking credentials.

10. WhatsApp Communication

By providing your mobile number and opting in, you agree to receive communications from Naaplo through WhatsApp, including:

• Order confirmations
• Measurement assistance
• Appointment reminders
• Delivery updates
• Customer support
• Promotional offers (only where consent has been provided)

You may opt out of promotional messages at any time by replying STOP or contacting our customer support.

Transactional messages related to your orders may still be sent.

11. Intellectual Property

All content on this website including:

• logos,
• product images,
• graphics,
• text,
• designs,
• videos,
• branding, is the property of Naaplo and may not be copied, reproduced, or distributed without prior written permission.

12. User Conduct

You agree not to:

• misuse the website,
• upload harmful software,
• attempt unauthorized access,
• engage in fraudulent activities,
• interfere with website operations.

13. Limitation of Liability

To the maximum extent permitted by law, Naaplo shall not be liable for:

• indirect damages,
• incidental losses,
• consequential damages,
• loss of profits,
• delays caused by third parties.

Our total liability shall not exceed the value of the product purchased.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

15. Changes to These Terms

Naaplo may update these Terms from time to time. The revised version will be published on this page with an updated Effective Date. Continued use of the website constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts located in [City, State].

17. Contact Us

For any questions regarding these Terms, please contact us.

Naaplo

Email: support@naaplo.com

Phone: +91 88609 73467

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST