Privacy Policy

Effective Date: 1/7/26

Naaplo respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or communicate with us through WhatsApp Business and other channels.

1. Information We Collect

We may collect the following information:

Personal Information

• Name
• Mobile Number
• Email Address
• Delivery Address
• Billing Address
• Measurements for customized garments
• Date of Birth (if voluntarily provided)
• Preferences and order history

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Cookies
• Website usage statistics

2. How We Use Your Information

We use your information to:

• process orders,
• deliver products,
• provide tailoring services,
• respond to customer enquiries,
• send order updates,
• provide customer support,
• improve our products and website,
• prevent fraud,
• comply with legal obligations.

With your consent, we may also send promotional messages regarding:

• new collections,
• offers,
• festive discounts,
• exclusive launches.

3. WhatsApp Business Communication

If you choose to communicate with Naaplo through WhatsApp Business, we may use your mobile number to send:

• order confirmations,
• shipping updates,
• appointment reminders,
• tailoring consultations,
• customer support responses,
• promotional campaigns (only with your consent).

You may opt out of promotional messages at any time by replying STOP or contacting us.

Transactional messages regarding active orders may still be sent.

4. Cookies

Our website may use cookies to:

• remember user preferences,
• improve website performance,
• analyse website traffic,
• enhance user experience.

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing of Information

Naaplo does not sell your personal information.

Your information may be shared only with trusted service providers, including:

• payment gateway providers,
• courier partners,
• technology service providers,
• customer support systems,
• legal authorities where required by law.

These partners are required to maintain appropriate confidentiality and security standards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

• fulfill your orders,
• provide ongoing customer support,
• comply with legal obligations,
• resolve disputes,
• maintain business records.

8. Your Rights

Subject to applicable laws, you may request to:

• access your personal information,
• correct inaccurate information,
• update your details,
• request deletion where legally permissible,
• withdraw marketing consent.

Requests may be submitted using the contact details below.

9. Third-Party Services

Our website may contain links to third-party websites.

Naaplo is not responsible for the privacy practices or content of those external websites.

10. Children's Privacy

Our products and services are intended for adults.

We do not knowingly collect personal information from children under the age of 18.

11. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time.

Any changes will be published on this page with the updated Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Naaplo

Email: support@naaplo.com

Phone: +91 88609 73467

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

We are committed to resolving genuine concerns promptly and ensuring a positive shopping experience for every customer.